Carl C. Liebert

Executive Vice President and Chief Operating Officer
USAA

Carl Liebert leads USAA’s business operations functions, including USAA’s Bank, Investment, Life, Property and Casualty, Real Estate Investment Companies and member contact functions. His team is also responsible for delivering integrated and seamless experiences through USAA’s website, tablet, mobile devices, voice and emerging channels. After 30 years as a member and two years on USAA’s Board of Directors, Carl was thrilled to join the USAA team in June 2013.

Prior to joining USAA, Carl was the president and chief executive officer of 24 Hour Fitness, overseeing the operations of 415 fitness clubs across the United States and Asia. Carl was also an executive vice president for The Home Depot and held leadership roles with General Electric and Circuit City.

Carl has a Six Sigma master black belt, holds a master’s degree in business administration from Vanderbilt University and a bachelor’s degree from the United States Naval Academy, where he assisted the 1986 Midshipmen team to a 30-5 record and Elite 8 NCAA tournament appearance. While in the Navy, he served as a division officer onboard USS Caloosahatchee as well as holding several roles at the Navy Supply Corps School in Athens, GA. He has completed executive education courses at Harvard Business School and Stanford Graduate School of Business.

Carl has a strong commitment to serving others in business and causes. He currently serves as a board member for the Consumer Bankers Association, the V Foundation for Cancer Research, the Tragedy Assistance Program for Survivors (TAPS), and the Naval Academy Foundation Athletic & Scholarship Program. Prior roles include supporting the Veterans of Foreign Wars Foundation Board of Directors, the Naval Academy’s Vice Admiral James B. Stockdale Center for Ethical Leadership, and the Deming Center for Quality, Productivity and Competitiveness at Columbia Business School.

Carl and his wife, Amy, are the proud parents of three sons and will welcome their first grandchild in 2017.